Make sure that the profile selected under Always Use This Profile is also selected on the Outlook profiles tab in CompanionLink Advanced Settings. Note: These steps can also resolve the error message that a different Outlook is currently open than the one desired.
#Outlook 2016 troubleshooting guide windows
This will allow CompanionLink to also sync without this profile selection windows opening. When you reopen Outlook you should no longer be prompted to select a profile. Your current profile will likely be already selected here. Towards the bottom select Always Use This Profile. The Network Troubleshooting Guide is there to help you just answer some simple questions to determine where the problem lies, so you can fix it in no time Note: This application will not actively fix your Internet connection, it is a guide to help you localize the problems you might have. Note: If you do not see the Mail option, in the top right of the Control Panel change View By to Small or Large Icons.ģ.(It might show Mail followed by your version of Outlook or Mail and 32\64bit) If you only use one Outlook profile that you are aware of, use the following steps to set it as the "Default" so Outlook will not prompt each time.ġ. Each profile is completely separate from each other. Once the MAPIs are disabled, restart the machine and try running the sync again. Click the "File Name Extensions" options again to disable the extensions showing. Now in the folder below, find "ClxMapi64.exe" and "ClxMapi.dll". Click the View in the top of the file explorer and on the right enable "File Name Extensions".ģ. Open the file explorer of Windows and navigate to C:\Program Files (x86)\CompanionLink.Ģ. In the window that opens, check the option "Disable MAPI", then click OK to save.ġ. On your keyboard hit the key combination CTRL + SHIFT + U 3. You can achieve this automatically through CompanionLink settings:ġ. If the error still occurs, we will need to disable two files in the CompanionLink folder. Please use the following guide to run a quick repair of Outlook.If you receive an Invalid Class String, Server Execution Failed or No Default Mail Client message when syncing, the first step is running a quick repair of Outlook. Invalid Class String\Server Execution Failed\No Default Mail Client Use the following guide to enable a Wipe. Otherwise it could mix the incorrect information with the correct information. Check the drop down for each data type, if you see multiple folders, you might have the wrong one selected.Īfter changing the Outlook Folders, if you have already synced once with the device, you will want to preform a Wipe Sync after changing the folders. Click the Outlook Folders tab at the top. To change the Outlook Folders you are syncing with:ġ. If the sync is working, but incorrect information is appearing on the device, you most likely have an incorrect set of Outlook Folders selected.
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